Returns Policy

Return of Goods

Items returned in good condition to the showroom within 28 days of purchase will be refunded in full with proof of purchase:

Should you wish to return an order following delivery you may do so by informing us within 2 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.

Please confirm your intent to return the order by calling Customer Services on 01789 763727 within 28 days of receipt; we will confirm to you a returns address and reference for your package.

The cost of returning the goods once delivered is at your own cost and risk

We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you return the goods through a recorded delivery service or arrange collection via our own transport.

When returning goods please carefully package the goods together with your returns reference. A returns form will be supplied.

If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.

Where we have agreed to the return of goods, these goods must be returned within 28 days of the notice of intent.

In the unlikely event that the goods do not conform to these Terms, please let us know as soon as possible by contacting Customer Services on 01789 763727

We will, at our option:

  • Inspect the goods at your premises;
  • Collect the goods on a date agreed between you and us; or
  • Ask you to return the goods to us.

If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.

If you exercise your right to return your order, any refunds due will be refunded within 3 working days of receipt of goods.

Trade Customers

These terms and conditions only apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our trade terms and conditions.